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June 17, 2008
E-Discovery Concerns
E-discovery rules, the recently expanded laws requiring ready access to all electronic information,including e-mails,in the event of a legal inquiry, continue to challenge designers of content management systems. The ongoing confusion points to a sales opportunity for solution providers that target law firms for content solutions.
A new survey of 200 legal professionals commissioned by Xerox Litigation Services found that concerns around e-discovery shows the necessity for solution providers that can help law firms cope with this area.
Although 95 percent of the responders said their companies are successfully managing e-discovery, only 29 percent judged themselves to be "extremely prepared" to meet federal mandates for document retention and retrieval. Respondents said their content management at their organizations is handled by sometimes inadequate in-house solutions.
Some trouble spots in existing systems included slow performance, lack of important features like expanded search options, and inadequate support from the IT department.
On the plus side for solution providers, many of the respondents considered outside help with e-discovery processes to be cost effective and an answer to slow processing time troubles.
Xerox offered advice on e-discovery system best practices, which can provide a foundation for solution-provider sales strategies. "A holistic approach is the only sound strategy for success,” said Craig Freeman, vice president, Xerox Litigation Services. “Companies should identify a solution that will take into consideration the business culture, process and technology currently available to create a valuable program."
Posted by ajoch at June 17, 2008 07:35 AM
